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Payments Information

Last Update: 12 June 2026

At 10tenlife, we want your checkout experience to be as smooth, secure, and informative as possible. To ensure fast processing and the highest level of security, we exclusively use PayFast as our payment gateway.

(Please note: We do not accept EFT payments at this time.)

1. Secure Payments via PayFast

By selecting PayFast during checkout, you have access to a variety of convenient payment methods, including:

  • Credit Card Payments
  • Debit Card Payments
  • Mobicred (for installment payments)
  • Various Store Cards (including RCS, Makro, Builders, Edgars, Jet, Cape Union Mart, CTM, and more)

Your Banking Information is Safe

We prioritize your security. 10tenlife does not capture, handle, or store your bank card information. Instead, PayFast handles all your banking details, ensuring your sensitive financial information remains confidential and is never sent to us directly.

Is PayFast Secure?

Absolutely. PayFast is a highly secure, trusted South African payment gateway:

  • PCI DSS Level 1: PayFast is a Level 1 Service Provider (the highest level of security certification).
  • Encryption: Your account login, personal details, and all transactions are secured using Secure Socket Layer (SSL) technology with high-security 256-bit encryption.
  • 3D Secure: We make use of 3D Secure to further enhance the security of credit and debit card transactions.

For more details on their exact security measures, you can visit the PayFast Security Page.

2. Processing & Dispatch Timings

Because we use PayFast, your payment clears almost immediately. Payment processing must be completed and confirmed before the delivery process for your physical book begins, or before access to your online course is granted.

  • Weekdays: Orders are processed instantly upon successful PayFast payment.
  • Weekends & Holidays: Any orders placed over a weekend or on a public holiday will be processed for dispatch on the next available business day (usually Monday).

3. Refunds

All refunds are subject to our Returns and Refund Policy.

If a refund is approved and processed, please note that PayFast transactions may incur a 3.5% handling fee.

Late or Missing Refunds

If you have received confirmation of a refund from us but haven’t received the funds yet, please follow these steps:

  1. Check your bank account again, as processing times can vary.
  2. Contact your credit card company; it may take some time before your refund is officially posted to your statement.
  3. Contact your bank. There is often a standard processing time (usually 2–5 business days) before a refund clears.
  4. If you have done all of this and still have not received your refund, please contact us at [email protected].

4. VAT Invoices

Please note that 10tenlife is NOT VAT registered and does not charge VAT. However, we do provide a standard invoice with each successful transaction for your records.

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