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Refund and Returns Policy

Last Update: 12 June 2026

At 10tenlife, we want you to be completely satisfied with your purchase. Because we currently offer a focused selection of products—specifically our book and our online course—our returns and refund policy is simple, straightforward, and easy to use.

This policy forms part of our overall Terms and Conditions and is designed to protect your statutory rights.

1. Physical Products (Books)

If you are not satisfied with your physical book purchase, items may be returned for a refund or replacement, subject to the following conditions:

  • Original Condition: All physical books must be returned in their original, unread, and undamaged condition.
  • Timeframe: If unopened/unused physical goods are returned within 5 days of receiving them, you will receive a refund.
  • Shipping Costs: All non-product-related fees (such as shipping, transaction, and insurance costs) are non-refundable. You are responsible for the return shipping costs.
  • Damaged on Arrival: If your book arrives physically damaged or defective, please contact us immediately to arrange a replacement.

2. Digital Products (eBooks)

Due to the nature of digital products, any digital book (eBook) purchases are considered final. Once the digital file has been downloaded or accessed, it is non-refundable.

3. Online Courses and Digital Services

We are committed to providing high-quality educational content. However, because digital content is instantly accessible, our refund policy for the online course is as follows:

  • Access and Commencement: Once you have accessed, logged into, or started the online course, NO refunds will be made. All digital course purchases are exempt from being refunded once accessed, unless specifically covered by a Money-Back Guarantee stipulated on the sales page at the time of purchase.
  • Unaccessed Courses: Refunds on online courses will only be granted if we receive a written refund request via email before you have accessed or commenced any part of the course.

4. How to Request a Return or Refund

To initiate a return or request a refund for an unaccessed course:

  1. Contact our support team via email with your order number and the reason for your request.
  2. Wait for confirmation and further instructions from our team before shipping any physical items back to us.

10tenlife reserves the right to decline a refund if the returned physical product shows signs of use or damage, or if digital course logs indicate the material has already been accessed.

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